Caller Name
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Call Back Number
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Service Address/Location of Trouble
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Description of Issue
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Additional Info
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Dispatch
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Dispatch Pre-requisites
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Customer requesting morning appointment
(CT/PA)
Customer requesting afternoon appointment
(CT/PA)
Advised customer of 24 to 48 hour dispatch window.
(Non-CT/PA)
Confirmed no sick or quarantined individuals at location.
Advised customer of possible charges.